Order completion and shipping times

Every order is custom made per your request.  Custom orders take time, so you can expect your order to ship out in 7-12 days. If you are in need of a bulk order quickly, just reach out to us and we will do our best to help accommodate your chapter needs.  Our website has become increasingly busy, so you can always assume that there are at least 200 orders that need to be fulfilled before we work on yours.   If an item is on backorder, you will be notified of the expected completion date.   You will be sent an email notification when your order ships.   We ship most orders via USPS.  Larger orders will be shipped out  UPS ground. Free shipping and special offers on shipping apply to Continental U.S. orders only.  We do ship internationally, but standard rates apply.   Canadian customers will be responsible for paying duty fees upon receipt at local post office, we don't collect those.   If you have any questions regarding shipping please email us at info@thelettermarket.com

Need something by a certain date? Our standard rush fee is 9.95 per piece in your total order. Rush fees are only for the production of the piece, shipping is still standard (2-5 days, normally).   Email us to ensure we can accommodate your request.  Please don't ask us to get something to you within a few days of placing your order.  We need time to embroider your item(s) and there is actual shipping time involved.  We do the very best we can to accommodate rush orders, but shipping is out of our control, so keep your requests at a realistic level.  

Please note that graduation stoles (especially during graduation season) can take two to three weeks in production time, plus shipping time. Please let us know if you need your stole at a specific date via email info@thelettermarket.com, we will do our best to accommodate your needs.